Refund & Cancellation Policy

Everything below is a business decision your team needs to confirm — this is the standard SaaS-industry default pattern as a starting point, not a finalized policy.

Cancellation

You may cancel your Basic platform subscription or any individual add-on module at any time from your account settings, or by contacting [BILLING CONTACT EMAIL]. [DECIDE: EFFECTIVE IMMEDIATELY, OR END OF CURRENT BILLING CYCLE?]

Refunds

Subscription fees are non-refundable for partial billing periods [CONFIRM THIS IS YOUR ACTUAL POLICY — ALTERNATIVES: PRORATED REFUND, OR A SHORT REFUND WINDOW AFTER SIGNUP]. When you cancel, you’ll retain access to the Service through the end of your current paid billing period, after which your account will be downgraded or deactivated.

Downgrading Modules

Removing an add-on module takes effect [SPECIFY: IMMEDIATELY / AT NEXT BILLING CYCLE], and you will not be charged for that module in the following billing cycle.

Data After Cancellation

Following cancellation, your Tenant Data remains available for export for [SPECIFY PERIOD], after which it will be deleted or anonymized in accordance with our Privacy Policy.

Billing Disputes

If you believe you’ve been billed in error, contact [BILLING CONTACT EMAIL] within [SPECIFY WINDOW, e.g. 30 DAYS] of the charge.